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IT Support Representative
Desktop Support
Norcross, Georgia
Type: Contract
Experience Required: 4+ years

Doozer Software’s IT Staffing division is assisting a client in the Norcross, GA area in a search for multiple IT Support Representatives for a six month contract.  These IT Support Reps will be working in a call center environment to provide technical support to our client’s employees nationwide.  Our client is in need of a support staff that is able to quickly analyze and diagnose custom issues in order close the call quickly and document for future reference.  They should be able to be field technical questions on our client’s internal hardware, software, LANs, and WANs.  This person will also assist in PC deployments including ordering hardware, network imaging, setting up user profiles and similar technical tasks.

Required:

  • 4 years of experience in a helpdesk or call center environment
  • Experience working with a problem tracking system
  • High school diploma or equivalent work experience